Popular Articles
Catalog & New Offering Requests – What to Know
Catalog-related tickets are not tied to live events. Use this category for: New catalog item requests Enhancements to existing offerings Status of MSFT / GTM review Development progress tracking These requests are evaluated, approved, and funded ...
What is SE&O Americas Field-led Events Support?
SE&O Americas Field-led Events Support is the official support channel for SE&O Americas Field-led Events for Enterprise. It is used to manage: Event readiness and delivery issues Labs, platforms, and instructor support Event-day live issues Approved ...
Severity Levels Explained (P1–P4)
Use severity correctly to ensure appropriate response: P1 – Critical (Event Blocker) Event cannot proceed, large participant impact P2 – High (Major Impact) Event running with significant issues P3 – Medium Partial impact, workaround available P4 – ...
Event-Day Live Support: What to Expect
For Event-Day issues: Raise a support request under Event-Day Live Support Select correct severity (P1/P2) Mention number of participants impacted SE&O Americas Field-led Events Support provides: Immediate acknowledgment Live troubleshooting or ...
How Event Change / Exception Requests Are Handled
Use Event Change / Exception category for: Date or time changes Participant count changes Offering scope changes Budget-impacting requests Key points: Changes are assessed for impact on cost, SLA, and delivery Budget Impact field must be filled ...